Pilot first. Platform later.
Most AI programs stall because the first move is a platform decision. Start with one workflow, one owner, and a scoreboard. Expand only when the pilot earns the right to grow.
Insights
Notes from the work.
Short pieces on voice, AI, and the operating habits that make change stick. Placeholders for now, with more to come.
Voice is a workflow interface.
The point of voice AI is not a clever transcript. It is getting intent into the right system, with a human still holding the decisions that matter.