Work
Clear scope. Real users. Proof before scale. The goal is operating change you can keep, not a slide that impresses for a week.
A concrete operating problem, the people who own it, and the systems that have to move. We write the success criteria in language a C-suite leader and a frontline lead would both accept.
Narrow enough to finish. Wide enough to matter. We instrument adoption, quality, cycle time, and cost so you can decide with evidence.
Working process, not just recommendations. Documentation, training notes, and a path to expand only where the numbers support it.
Client and agency work that shaped the practice. Named leaders, short context, their words.
TELUS
Engaged as AI Specialist in Strategic Operations. Dealer voice AI from concept to live deployment across the channel, with enablement, leadership development and coaching.
“There are very few people who combine deep, practical channel expertise with genuine command of how artificial intelligence can be deployed to commercial effect, and Adrian is one of them.”
Open Water
Coaching for life-science clients including Pfizer. Broadcast studios, virtual delivery, and a global multi-studio virtual conference with and for Open Water for Pfizer. Ongoing AI advisory for Ben.
“He is, simply, a world-class coach. The feedback from clients such as Pfizer was consistently, almost embarrassingly, high.”
Arcadia / Si Group
Global executive coaching with Jim Steele, including Deutsche Bank leadership across North America. Designed and ran Pfizer’s five-studio virtual conference.
“Very few do it as well as Adrian Heywood. He commands a room, inspires the leaders in it, and builds a real connection faster than almost anyone I have seen.”
The Engagement Partnership
Flagship accounts: AstraZeneca congress leadership worldwide, then a global Tetra Pak programme with Ruth across countries and continents.
“I entrusted my flagship accounts to Adrian. He repaid that confidence every time.”
WorldCom UK
Built the UK indirect dealer channel from zero to past £100m revenue at about 42% EBITDA. Largest UK telco indirect channel outside BT.
“Among the most accomplished presenters I have seen. Able to command a room, carry a strategic message and energise an audience of partners.”
Compact lines from Fortune 500 leaders who kept the engagement going. Kept secondary so the named letters stay primary.
“I am very, very pleased with your work. So much so that I have asked for you to remain engaged for an extended period.”
“Huge traction across our global business, world-class sessions, the highest levels of interactivity; I'm impressed.”
Curious about the Voice AI wedge specifically? See the Voice AI page, or start a conversation.